Refund policy

Repayment of money 

When we receive the goods, they are checked to make sure everything is in order and the consumer receives a full refund within 14 days. This is provided that the return isskicked toinfo@korrosionssgruppen.se. We may withhold your refund until we have received the goods or if you cannot prove that you have returned them. The amount will be refunded using the same payment method used by the consumer at the time of purchase. For example, if the consumer has paid by card, the amount will be returned to the payment card used. 

NB: The consumer may miss out on a full refund, this happens if the value of the goods has been affected because: the goods are not in the same condition as when they were received. See the chapter on Returns and Right of Withdrawal above. 

Complaints 

Your purchase is covered by the Consumer Sales Act and as a consumer you have a 3-year right of complaint. If you want to complain about a product purchased onthe corrosion group.seshallyou skick ditt caseto info@korrosionsgruppen.se, in the subject line it should say reclamation.Enteryour order number and give a brief description of the damage. We will get back to you as soon as possible with a proposed solution or a waybill for the return. We will send you a return number and a return label which will be used to handle your case quickly once the goods have reached us. 

If you want to start a case, you mustThe Corrosion Groupbe informed within a reasonable time after the defect of the goods is discovered. We recommend that you file a complaint as soon as possible, at the latest within 2 months after the defect has been discovered. 

If the complaint is justifiedThe Corrosion Group will of course refund the shipping costs incurred in sending the goods to us. If not, you as the consumer must pay all shipping costs, including our shipping costs for the return ofthe goods after examination. Please remember that the goods must always be sent in the correct packaging and receive a receipt for delivery. The consumer is responsible for the package/goods untilThe Corrosion Group. Therefore, keep the delivery receipt with information about the tracking number. 

This means that you can either have a faulty item repaired, replaced, refunded or reduced in price, depending on the specific situation. This is of course a requirement fromThe Corrosion Groupthat the complaint is justified and that the defect/damage to the item is not due to mishandling, normal wear and tear, modifications and misuse by the consumer. 

Furtherwe take into account the Consumer Sales Act's rules on complaints (Konsumentköplagen). 

Please note that goods sent without postage are not accepted byThe Corrosion Group. 

If you have received the wrong products or products are missing from your parcel, please contact our customer service immediately, preferably with details of your order number and pictures of what you have received. 

Complaints 

In the event of a complaint about a purchase, the consumer is referred in the first instance to 

The Corrosion GroupAB,Gravörgatan 26, 25360 Ramlösa. 

mail: send dthis itemto info@korrosionsgruppen.se 

If we do not find a satisfactory solution, the consumer can, if the relevant conditions are met, submit a complaint seeking advice from Hallå Konsument orfile a complaint with ARN. 

The European Commission's online complaints service can be used to lodge a complaint. This is particularly relevant if you are resident in another EU country.Application made here>>>. 

Last updated 11.2.2021 

All other questions toCorrosion Group 

If you have any questions or concerns, please contact us viamail: info@korrosionssgruppen.se